Shipping Policy

1 Introduction

Thank you for shopping with Venkateswara Books Corner. This Shipping Policy explains how and when we deliver your orders, the carriers we use, delivery timeframes, and what to do if something goes wrong.

By placing an order on our website, you agree to the terms outlined in this policy. If you have any questions before ordering, please contact us — details are in Section 9.

2 Order Processing Time

All orders are processed within 1–2 business days (Monday through Saturday, excluding public holidays) of payment confirmation. Orders placed after 2:00 PM IST are processed the next business day.

You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation email with tracking details once your order is dispatched.

During sale events or high-volume periods, processing times may be extended by 1–2 additional business days. We will notify you by email if your order is affected.

3 Domestic Shipping (India)

We ship to all serviceable pin codes across India. Available shipping options at checkout are:

• Standard — ₹50 flat fee. Free on orders above ₹999. Delivery within 5 days

4 Delivery Estimates

Our Standard delivery method takes around 5 days from dispatch, wherever you are in India.

This is an estimate, not a guaranteed delivery date. Delays may occur due to carrier capacity, weather events, public holidays, or circumstances outside our control. We are not liable for delayed deliveries once a shipment has been handed to the carrier.

5 Free Shipping

Standard shipping is free on all domestic orders over ₹999 (calculated on the item subtotal, which reflects any sale prices but not coupon discounts, and is before taxes). This threshold applies to domestic orders only.

Free shipping is applied automatically at checkout once your order total qualifies.

6 Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's tracking page. You can also view the latest status under My Account → My Orders at any time.

Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active on the carrier's system.

If you checked out as a guest, use the tracking link in your confirmation email. Tracking links are valid for 90 days from the dispatch date.

7 Failed & Returned Deliveries

If a delivery attempt fails (incorrect address, no one available to receive the parcel, or refused delivery), the carrier will typically make up to two additional attempts or hold the parcel at a local facility for collection.

If the parcel is returned to us after all delivery attempts are exhausted or it remains unclaimed, we will contact you to arrange re-delivery. Re-delivery charges will apply and must be settled before the parcel is re-dispatched.

Please ensure your delivery address is complete and accurate at checkout. We are not responsible for failed deliveries caused by an incorrect or incomplete address provided by the customer.

8 Damaged or Missing Items

If your order arrives damaged, or an item is missing from your delivery, please contact us within 48 hours of receiving the parcel. Include:

• Your order number.
• A clear photograph of the damaged packaging and/or the affected item.
• A brief description of the issue.

We will review your report and, where applicable, arrange a replacement or issue a full refund at no additional cost to you. Claims submitted more than 48 hours after confirmed delivery may not be eligible for resolution.

9 Contact Us

For shipping questions or to report a delivery issue, please reach out to our support team:

We aim to respond to all enquiries within 1–2 business days.