Returns & Refund Policy

1 Introduction

At Venkateswara Books Corner, we want you to love what you receive. If for any reason you are not completely satisfied with your purchase, this policy outlines your options for returning items and obtaining a refund or exchange.

Please read this policy carefully before placing an order. By making a purchase, you agree to the terms described below. If you have questions, contact us before ordering — details are in Section 10.

2 Return Window

You may return most items within 7 days of the confirmed delivery date. After this window has passed, we are unable to accept returns unless the item is defective or was sent in error (see Section 8).

The 7-day window begins from the date your order is marked as delivered by the carrier, regardless of when you open or inspect the package. We therefore recommend inspecting your order promptly upon receipt.

3 Eligible Items for Return

To be eligible for a return, an item must meet all of the following conditions:

• Returned within the 7-day window from the confirmed delivery date.
• In its original, unused, and unwashed condition.
• With all original tags, labels, and packaging intact and undamaged.
• Accompanied by proof of purchase (order number or order confirmation email).
• Free from any odour, stains, alterations, or signs of use.

We reserve the right to reject a return that does not meet these conditions and to return the item to you at your expense.

4 Non-Returnable Items

The following items are not eligible for return or refund under any circumstances (except where legally required):

• Personalised or custom-made products.
• Perishable goods (e.g. food items, flowers).
• Hygiene-sensitive products (e.g. underwear, swimwear, earrings) once removed from sealed packaging.
• Digital downloads or software once delivered.
• Items marked "Final Sale" or "Non-Returnable" on the product page at the time of purchase.
• Gift cards and store credit vouchers.

These exclusions are clearly indicated on applicable product pages before purchase.

5 How to Initiate a Return

To start a return, follow these steps:

1. Email us at vbchosting@gmail.com within 7 days of delivery with your order number, the item(s) you wish to return, and the reason for the return.
2. Our team will review your request and respond within 2 business days with either an approval or a request for more information.
3. Once approved, you will receive return instructions including the return address. Please do not ship items back before receiving an approval — unauthorised returns will not be processed.
4. Pack the item securely in its original packaging (or equivalent protective packaging) and ship it to the address provided. We recommend using a tracked courier service.
5. Share the tracking number with us once dispatched so we can monitor the return shipment.

Return shipping costs are the customer's responsibility unless the item was defective, damaged in transit, or sent in error.

6 Refund Processing

Once we receive and inspect your returned item, we will notify you by email of our decision. If the return is approved, your refund will be processed within 5–7 business days of that notification.

Refund details:

• Refund method: Credited back to the original payment method used at checkout (card, UPI, net banking, etc.).
• Bank processing time: Once we initiate the refund, your bank may take an additional 5–10 business days to credit the amount to your account. This is outside our control.
• Original shipping cost: The original outbound shipping fee (if any was charged) is non-refundable unless the return is due to our error or a defective item.
• Partial refunds: Items returned in a condition that has diminished their resale value (e.g. missing tags, minor use) may be subject to a partial refund at our discretion.

If your refund is not received within 10 business days after our notification email, please check your bank statement first, then contact us and we will investigate.

7 Exchanges

We offer exchanges for a different size or colour of the same product, subject to availability. Exchanges are treated as a return + new order:

• Initiate the return as described in Section 5.
• Place a new order for the replacement item at your convenience. You do not need to wait for your return to arrive before placing the new order.
• Once we receive and inspect your returned item, the refund is applied to your original payment method. Your new order is processed independently.

If the replacement item is out of stock, we will process a full refund for the original item instead.

8 Defective or Incorrect Items

If you receive an item that is defective, damaged in transit, or different from what you ordered, we will resolve the issue at no cost to you. This overrides the standard 7-day return window — please contact us as soon as you discover the issue.

Please include:

• Your order number.
• A clear photo of the defect or incorrect item.
• A short description of the problem.

We will arrange a prepaid return label and send a replacement item or issue a full refund including original shipping, whichever you prefer.

9 Order Cancellations

You can cancel an order at any time before it is dispatched. To cancel, contact us immediately with your order number.

If your order has already been dispatched, cancellation is no longer possible. In that case, you may refuse the delivery or return the item once received following the process in Section 5.

Refunds for cancelled orders are processed within 5–7 business days to the original payment method.

10 Contact Us

For any returns, refund, or exchange queries, please get in touch with our support team:

We aim to respond to all returns and refund enquiries within 1–2 business days.